BILLING

 

Will the system prorate charges?

When hand-entering a charge, the system will prorate it based on service dates. There is no limit on what dates can be entered (they can go from 11/01/2008 to 01/11/2009 and the system knows to prorate for a 2 month, 11 day period). When charges are generated during billing, prorating is based on the Open Date, Close Date, any Stop Service Dates and on whether the account has been manually billed for any portion of the period. Accounts that have prorated charges will be marked on the Automatic Billing Generation Report created during billing.

Can one service be billed to multiple accounts?

Accounts can be set up where there is one service location (such as a strip shopping center with two 3Y bins) and multiple billing locations (such as a bill being sent to all four tenants in the shopping center).

Can there be special messages on my Statements or Invoices

A special message can be put on all statements (like “Happy Holidays”) or a message can be put on individual statements. In addition, your statements can be set up to automatically print a message if a certain condition exists. For example, if a customer is over 60 days late, a message such as: You are seriously past due. Please call our office immediately. can be easily set up to automatically print on their bill.

Is any history kept on Service or Rate Changes?

When a Service or Rate Change is done, the system automatically records it and puts it in the transaction history of the account. This information is helpful when talking to a customer on the telephone. It also allows for reports to be run that show all changes within a given time period.

Do I have to purchase special Invoices to use with WAM?

No. WAM has over 500 Statement, Invoice, and Postcard formats available that print on blank paper or on your pre-printed forms. However, if you want a form to be customized, we provide the (optional) service of customizing it for you.